Advocates are a joke. I called them because was in...

Advocates are a joke. I called them because was in need to therapy and told them I have free therapy with my insurance. I'm on my wife plan as she works for your company. They never asked any questions and I thought they connected me with the right people. I didn't know until after the fact they paired me with a therapist that was not the free therapy included in the plan. They advocate never bothered to ask any questions to find out I was on the employee program. I didn't think I had to or know I need to. I thought it was their job to know my benefits and direct me. After paying the therapist I filed a complaint with select health and was denied reimbursement for the therapy based on the fast I should have know in section 5 of the employee benefits handbook it out lined it all. One its my wife that works there and two I have never even heard of the hand book. Also because the people I needed to contact was not the advocates, and they said the therapy number was on my benefits card. As it is I guess, but no one bother to tell me until after it was too late. So are they advocates, maybe just not for me. That fact they misled me and when I asked for them to own up to it all they do is place the blame on me. What a joke. If you want to pay me the $190 I will still take it but I doubt anyone cares.