Definitely not pleased with the product and servic...

Definitely not pleased with the product and service provided by Preferred. They do not stand behind their product.

I was sold a used car assuming that work had been done to ensure the car was in good condition. I found out later that the car had been in two accidents and my salesperson was not forthcoming about this info. I realize now that I should have asked for the Carfax on it, but I suppose it was a "freshman mistake." For the first 9 months we had to take it in multiple times for repairs...some of them pretty major repairs. We were definitely thankful we had purchased the service contract. But the final straw for us was the leaky trunk we discovered a few weeks ago.

After bringing the car home on the first day we bought it, I opened the trunk and discovered it was soaked inside. I pulled up the cover for the spare wheel and discovered standing water in there. I just assumed someone had accidentally left it open during a storm...so, I dried it all up and thought nothing of it. Then a few weeks ago, while driving, I started to notice a musty/moldy smell in the car. I decided to look in the spare tire compartment again, and I discovered more water. I later discovered that the leak was coming from what looked like bad previous repair job after one of the accidents it had been in. I reached out to my salesperson and asked if we could return the vehicle, because we were just sick of it. We were then offered to trade it in...something we were not willing to do since we didn't want to go back to Preferred for another purchase because we believed we could not trust them. I then posted a negative review on Facebook, and Preferred commented on my review asking me to reach out to get it resolved. So, I messaged them, and after receiving a promise that someone would call me or email me, a week went by with no contact. So, I reached out this morning, only to have them tell me that they would not pay for the repair, but would offer me their employee discount. I denied this offer because, again, this issue was there from day one and I believe it was something they should have resolved for me.

I will, however, say that I really liked our "service advocate." He was always nice and very patient with us...and often times through our service issues, you could tell that he wanted to do what was right for us, even when his superiors would/did not.

UPDATE: I reached out per your request in your response below and received word that someone would be calling me or emailing me, and I have heard nothing. This tells me that you guys just respond to these negative reviews in order to make yourselves look good without actually having to follow through and mend the relationship.