Adam Jahnke

Review of Uke's Dirt Store (Uke's Harley...

Had the bike in for some simple work, ended up wit...

Had the bike in for some simple work, ended up with a costly repair due to a larger problem. Understandable, problem was bigger and more complex than expected, therefore it costs more. Plus, it's a dealership so I expected it to be pricey, which sucks but that's life. The work that was done appears to be satisfactory (will update this review if not the case). That's not the reason for the 1 star review. The poor review has to do with the service. Nice enough staff, but there was confusion, uncertainty and at times, rudeness during nearly every step of this experience. Dropping off the bike, some guy in an office right by the service desk kept shouting (at least 3 times) "THAT'S AN EXHAUST LEAK!!!". No duh, that's one of the reasons why I brought it in. Next, when that problem was confirmed I called back to talk about it and authorize the necessary repairs, I spoke with three different service personnel who all told me similar stories before finally getting a straight answer. Final price ended being slightly higher than verbally quoted, but that's standard dealership operating procedure (again, sucks but not unexpected). Finally, when I went in to pay and pick up the bike they radioed the wash bay to wash it and get it ready for me to take away. I paid my bill and went outside to wait for the staff to bring it out to me. After 15 minutes, two of them walked up to me and asked if I wanted the bike washed. I don't know what they were doing or why they even bother to radio the wash bay if they hadn't planned on doing it in the first place. I declined, as I felt my last bit patience start to disappear after this frustrating experience. So after all that, I ended riding a dirty bike home. I figured that at the very least they would've wiped it down after all the work done. That genuinely surprised me. Old dirt because a customer declined a wash is fine, but new filth from the expensive repair couldn't even be wiped down? Come on...

I have been a Harley owner for many years. I have been to HD dealerships all across the country and world. This is by far the worst experience at a dealership that I have ever had. I'm new to this area and am an extremely loyal customer. Uke's will likely never know that. I would encourage anyone considering this dealership to look elsewhere.