Staff are helpful and I've enjoyed trying a variet...

Staff are helpful and I've enjoyed trying a variety of local businesses. The businesses don't typically have trouble applying the gifts. However, I have had trouble redeeming gift cards online a few times. After searching for locations in my own city of Washington, DC, some sort of internal glitch provided me a gift card to a restaurant to a "West End" in a different city, so I needed assistance from customer service. There have also been a few times I have tried to receive a gift card in particular neighborhoods, but the options presented are quite far away. I am also never clear on the process for redeeming remaining value on gifts and wish the process were clearer.