Due to COVID, McMaster evacuated its residences. I...

Due to COVID, McMaster evacuated its residences. I called Coinamatic to find out our current balance and requested a refund. They asked me to return the card and they would issue a payment in return but could not release the balance on the account. That was on April 27. Since that time, I have called them several times and each time the response is different. Some say that a cheque is in the mail, others say that they cannot find the account and will escalate the situation, and another staff member said that they can send me $40 today if that would settle things. I asked him, Pierre, why I would settle for that if the card had the potential of having $90 on it. He said ok-he would escalate it. Then I received an email that I had agreed to the $40 which I had not, and it was from an email to which I could not respond so I had to call them again. Sure enough, I called and got Pierre. He said he would escalate the call. I told him that I have been told that many times and no one called back. He said that he could not control that. I assured him that if his supervisor did not call back, I would. That this was not acceptable and I was not going away. He hung up. He hung up.