Micah Udoh

Review of TLScontact / UK Visas & Immigr...

Absolutely terrible customer service and, I'm sorr...

Absolutely terrible customer service and, I'm sorry to say, a huge embarrassment for France. The experience applying for a Schengen Visa to visit France was a complete and utter shambles from the start of the process to the end.

Customer service is virtually non-existent - just try rearranging or cancelling an appointment for example. The centre was in a state of complete chaos during the appointment with far too many people booked to each appointment slot, no organisation and no communication at all. Expect to wait around in an uncomfortable, cramped room for 4+ hours and that's only after you've made it inside!

If I could get a message through to the French embassy I would say: you can do much, much better. Please employ a better managed company to administer your visa applications. This is not the standard one would expect of any country on any continent.

Unfortunately no option to rate zero stars. A terrible case of mismanagement and horrendous customer service.