Would like to do business, but bike is too old for...

Would like to do business, but bike is too old for service dept. When in the store to pick up some parts for my bike, I mentioned that I'd be interested in getting some service work done, but was informed that my 1996 Shadow was too old and they didn't work on anything 10 years or older. Never heard that one before, but I guess business is so good they can turn down potential customers and/or service work on a bike that they are a licensed dealer for. Too bad because there's definitely a need for good motorcycle repair shops in the area.

UPDATE:
The day after the original post, I received a call from the service manager. (He must have gotten my phone number through my Google account info). He spent over 20 minutes on the phone with me and was concerned with the 2 star rating I originally posted. He explained his policy of not working on older bikes and I can see his position considering most 10+ year old bikes sometimes aren't really worth the amount of work that is required to repair them. For instance- After explaining the issues I've been having with my bike and all the things I've already tried to do to fix it myself, we determined that my bike might potentially need $1500 worth of engine work, but it's only worth $2500, so I'd have to decide if I wanted to proceed- (most people wouldn't).

On the flip side, I feel that people with older bikes should not be excluded from getting their bikes serviced by a licensed dealer just because of the age of the machine. Not a very good way to reward people for their longstanding brand loyalty.

At any rate, I've upgraded my rating to 4 stars due to the genuine concern shown by the management and their willingness to reach out to get the problem resolved. Seems like they truly want to keep a good reputation and are willing to go out of their way to keep customers happy. That's what I look for in a business and is too uncommon today.