I have the same story as everyone else - energy co...

I have the same story as everyone else - energy consumption stayed the same, or reduced, and my bill ended up being even higher. Also, their deposit is RIDICULOUS. My first bill was almost $550 - with the deposit being $385! (When I moved to a new area, the new utility company charged me $0 for a deposit and only $17 for a connection fee.) When I moved out of my old place, my final bill was MORE than the previous bill -- how is that possible when the billing cycle for the last bill was only 22 days (3 of which didn't even have usage, bc I had already moved out) but the previous billing cycle was 32 days. How did I pay more money for a cycle that has 10-13 less days than the other? This makes no sense. We basically lived like cave people with no lights on the majority of the time to save on the bill, while also freezing and shivering to avoid putting on the heat - yet the bill was still high. Oh - and it gets better. The customer service rep told me VIA EMAIL that they owed me a refund - then when I followed up to see why I had not received my refund yet, they told me that they made a mistake and I actually owed them that amount. This is literally all in an email - I cannot make this up. I even attached a photo (update - for some reason it won't show when I look back on the review, I hope you all can see it). I reported them to the Commission - but I doubt anything will be done.