Very bad services, upon checked out which was Dece...

Very bad services, upon checked out which was December 29, 2016, we were charged of service that we have not asked for it! I thought that was the charged for our hotel room, because I did not read the receipts, however came to found out the charged was for an airport transport fee, that we have never asked for it. On January 13, 2017, we dropped at the actual location & told them about the charged. The guy & the lady at the front desk, made me signed a form for reimbursement that will automatically be credited to my account, but it so sad to say until now, it haven't been credited to my bank account yet. Too bad, cause before that happened, my husband told me that we should give this hotel an excellent review but quickly changed to bad reviews because some of the hotel staffs especially that lady that helped us checked out, obviously she wasn't smart enough to ask us if the charged was true or wrong! Wish I know her name so hotel management would know who exactly who to blame. I'm not doing this just for myself alone, I am doing this to prevent from happening again to the future customers. I guessed this won't matter to rich people but it matters to me because I am a person who work hard for living. Ana Jackson from Dallas/Forth worth Texas, USA.