George L. Gutierrez

Review of Caketini

My wife just had such a bad experience at this pla...

My wife just had such a bad experience at this place today, 2 July at approximately 4:55 p.m. She was so anxious to purchase some desserts for dinner and went into the store where apparently only one young lady was present. She told my wife she would be right with her. The young lady proceeded to go on baking (microwaving), and walking back and forth from the kitchen. After several minutes, my wife asked if she was the only clerk at the store and she said yes but never apologized or got a clue that perhaps, I should take care of this not so happy customer. At that point my wife decided to simply walk out!

Common sense (apparently not so common nowadays) would tell anyone, take care of the customer present at that time instead of carrying on with other tasks for several minutes. I don t necessarily blame the inexperienced clerk but the store management for not properly staffing and training employees on basic courtesy and customer service fundamentals.

We will find establishments that take care of the basics and will be around in the future. Unless changes are made, this place will not be around long term as customers will not accept bad service despite making decent desserts.