Unsatisfied :(

Unsatisfied :(
I purchased my 2019 Rav4 Adventure on 9/20/19. I am happy with the vehicle, however I have had nothing but trouble with the dealership.
Issue #1: When test driving and before finalizing paperwork i was told the car had heated/AC seats and heated steering wheel. After driving her for a day i couldn t find where to turn on the heated seats The salesman i worked with had me come back to the dealership to set up the entune feature on my vehicle so i figured since I was going into the dealership anyway i would ask him where i can turn on the heated seats! He could not find out where to turn them on either (mind you he didn t seem to know much about any of the technical parts in the car really). After looking at the manual he said oh you know what, it doesn t have heated seats. Thats with the cold weather package . After expressing my concern/disappointment about being under the impression the vehicle had heated seats he ended up offering to install heated seats (aftermarket) at No cost to me. Fine, i can agree to that. They at least made that right.

Issue #2: When purchasing my vehicle i knew there was a small scatch on the top of the front bumper, i was told by 3 different people there at the dealership that it would be something they can easily buff out when they put the clear protection wrap i purchased on, no problem. I took my vehicle in on Tuesday night 9/24/19 to have the work started on Wednesday 9/25/19. I was told my car would for sure be ready and done Friday 9/27/19. I called on Friday afternoon to get an update,since i had not heard anything yet from them, and I was told my car had been sent to a body shop because the scratch was deeper then they thought. You would think they would have tried to contact me and let me know this but no. I had to call them (which was a hassle trying to get ahold of anyone who knew anything about what was going on with my car) to find this out. I was then told my car is expected to be done by Friday 10/4/19. I called Toyota around 3:35pm on Friday (the day i was expecting to pick up my car), no answer so i left a message. I got a phone call back around 4pm from a Manager bearing bad news that they wont have my car back until Tuesday night 10/8/19 and i will be able to pick it up the fallowing day, Wednesday. WOW. Again, I had to be the one to initiate the call from them to even get this news!!! I expressed my frustration and how at this point they did not sell me a new vehicle, they sold me a damaged vehicle and i am almost ready to tell them to keep the damn thing and i will take my business elsewhere. As i know they are doing this all at no charge he didn t seem eager to try to make any of this right.

Issue #3: I had the full front bumper clear protection put on. They actually made that a speedy process and gave me a complimentary loaner vehicle for the day. When picking up my car I was so eager to get home after sitting in traffic for over an hour to get there i gave her a quick look over and headed home. I gave it a good look this morning and found dirt under the wrap and spots where the wrap has bubbled. I was given a discount on the clear protection when initially buying my vehicle (thank goodness) but even with the discount i am VERY disappointed with the quality and lack of attention to detail on such a service.

All in all i LOVE my Rav4 itself BUT i am sorry i ever chose to give Toyota of Portland my business! :(