Dave Newton

Review of Spotlight Head Office

We ordered online 8 day night roller blinds on the...

We ordered online 8 day night roller blinds on the 30 April 2020, we received 4 blinds at the end of May and one of the blinds had been badly damaged by Australia Post. We called our local Spotlight store to see if we could get a replacement blind and we were told they did not have the blind in store and we should get on line and search for another store that had them in stock, we found a replacement at another store that was not local to us and we were told it could be shipped to our local store and we would have to pay the delivery fee or drive and pick it up ourselves. Our next shipment of 3 blinds ended up in NSW (we are in Vic) and we ended up with 3 plates being delivered with an invoice with details (address and phone number) of the person who ordered the plates, not great security as someone else would have ended up with our details!! We then had 2 blinds resent in separate orders and we are still waiting on 1 blind. We have made numerous phone calls to the Spotlight head office phone number over the last 3 week and have had apologies and the promise someone will follow up and get back to us and to date we still cannot get an answer as to where our missing blind is because no-one has contacted us as promised. The customer service has been extremely frustrating to say the least and it would be helpful if we could speak to someone in Australia and not off shore. Spotlight quick to take your money and then make it difficult to get any answers. Poor customer service and follow up. We understand that $675.98 may not be a lot of money to your company, but great service and a positive review which cost nothing would be more beneficial and we would rather be giving a positive review. Lift your game Spotlight and respond to our enquiry!!