I've been in here three times to pay property taxe...

I've been in here three times to pay property taxes. Always been ill-prepared because reasons. Every time, they have sat down with me and let me email them things, show them photo copies, call other gov. offices etc. to help me do what I came to do. Each time they take an extra 20 minutes just so I don't have to make a second trip. Never made me feel stupid for not knowing what I needed, even though I should have. Little things like not making me feel like a moron, go a long way in a government building. That's just been my experience.