Xuanyu Chen

Review of Gerald Jones Volkswagen Audi

Update: Management contacted me and immediately fi...

Update: Management contacted me and immediately fixed the issue today. Thank Melvin so much for their exceptional customer service. He gave me back that money.

Let me tell you my experience. It is very interesting and ridiculous. My vehicle is 2010 Jetta limited with about 100,000 miles. The VW service department told me it had the oil leaking from vacuum pump last month. So, I booked an appointment to fix it. Yesterday morning I went there to fix it and the nice lady told me it might be ready next Monday. The service department does not offer shuttle service on Saturday. I had to wait for my wife to pick me up. I saw my car was still waiting to be fixed at about 9: 40 am. I left there at about 10 am. Surprisingly I received a call at 1: 49 pm telling me it will be ready at 3:30 pm. That means it might take 5 hours (10 am to 3 pm) to fix that problem. The final price is 1341.89, including labor 810, parts 469.94, shop supplies 39.95, tax 37, booking discount -15. They also gave my vehicle multi point inspection and wash (it may take half an hour). So I have a question about labor fee. The lady told me it is 140.00 per hour and the man spent 5 hours in fixing it. But they charged me about 6 hours. I don t know why. She thought it is reasonable because the EST price is 1357.00. They needed to get the price closer. I cannot agree with that. Do you think if the Gerald Jones VW service department is honest or not?
Actually, last month I paid 242.18 for changing the transmission fluid in the service department while its EST is 385.00. In January, my car key could not turn in the ignition. I have to pay 794.74 for fixing steerlock while its EST is about 1000.00.
Thus, I think they should charge me based on the actual labor but not EST.