We have stayed at this Hyatt five times in the pas...

We have stayed at this Hyatt five times in the past, and each time has been amazing! This time felt a bit lacking, though. The hotel was 100% booked, and the electrical outlets in our room didn't work. Since the hotel was full, we couldn't get a new room. Our tv also wouldn't power on. We normally have a great time, but given how much they charge our experience this time was sub-par