Ging Bicaldo

Review of Shangri-la's Edsa Plaza Hotel

I requested fresh towels and it was immediately se...

I requested fresh towels and it was immediately sent to the room. I actually just found the room smaller compared to other hotels of similar stars.

The check-in and check-out procedures also took a bit longer than expected. I initially thought that the room booked was under my Company who has a send bill arrangement with the hotel. Upon checking, it was booked separate from that and I ended up paying for the room charges. The request of applying the Company rate was denied despite that I was there because of a Company event. According to the person who handled the check-out, arrangement was not done prior to my check-in so the regular rate was applied.