Brayden Saunders

Review of Macy's

The range and variety of items at Macy's is except...

The range and variety of items at Macy's is exceptional. However the staff and customer service are absolutely appalling. In my experience the staff were unable or unwilling to assist me outside their assisgned brand department (literally meters from where they were standing), which caused me to miss purchasing the last of a garment that I wanted because I had to return the next day to ask someone from that brand.

The staff have also been extremely rude to me and my family. My sister wanted to try on a dress for her senior prom and was yelled at to wait in line by 2 staff members who were sitting on the ground on their phones in the fitting room area. My sister's boyfriend and my father were trying on suits one evening and the staff couldn't divide their attention to help them without getting distracted talking to one another outside the fitting rooms.

I understand that working in retail is frustrating and boring, I did it for 5 years whilst in school. This does not excuse the experience I have had at Macy's. The staff might not get tipped, but that doesn't matter. They work in a customer service role and the customer should ALWAYS be the priority, especially at such a reputable store. The lack thereof is extremely disappointing.