Not very happy with either Children's Hospital , H...

Not very happy with either Children's Hospital , Highlands Ranch, or the Colfax location. My Grandson fell and broke his arm last Friday-- 09/09/2016-- my daughter took him to the Children's Hospital .Highlands Ranch location. Was there for almost 9 HOURS . Unacceptable!!!
Then , they had an appointment today, 09/15/2016 at 1:30 for Ortho at the Colfax location. The office couldn't get my grandson's name correct, kept calling his middle name, not his first name. didn't bother to call out his Last name. They were there almost 2 and 1/2 hours.
I work for HCA--- I can understand there are going to be wait times, but these are unacceptable wait /treatment times. I will be calling the CEO of both places. NO STARS --- in orders to post this ,I had to give at least 1 star.
TB