Very rude and unprofessional... I understand the E...

Very rude and unprofessional... I understand the ER can be a very busy place and with this weather short staff. The nurses need to learn how to answer a phone and talk to people. I've had to call 3 times still no straight answer and 1st they hung up on me while I was telling them who i was and with ... 2nd picked up for short sorry busy call back in 20min ... 3rd waited a hour and nurse picks up i tell who i am what's going on trying to leave info and they come back short again with all answers and then tell me oh I don't know I'm not over that person his nurse is in a room busy ... really I'm with a facility trying to see how he is doing and leave info for yall incase you need to get ahold with us .