Mike Boehm

Review of Asheboro Ford

Worst service and customer service ever dealt with...

Worst service and customer service ever dealt with.

What can I say about my experience with Asheboro Ford except for that they consistently found a way to disappoint and drive all the zeal a first time car buyer could have from the brand he bought to support American manufacturing.

While driving across the state to move for a new job my 2013 Ford Escape started sputtering and not shifting. I was in Asheboro when this happened and I thought I was in luck when o glanced up on the horizon and saw what I thought was a beacon of good luck, Asheboro Ford, my saving grace on the horizon. In actuality my 'luck' has most certainly been exceptional misfortune.

My car sputtered to a stop at the service department where I was helped by a friendly young guy named Mike (by far the only helpful person I ever spoke to at Asheboro Ford). Mike took my car for a lap around the lot and informed me that I was extremely lucky to get my car in when I did and that I likely had an internal transmission problem. I was told the turn around on my car would be one week for my car to be torn down and diagnosed and that there were no loaners on the lot so I would have to get a rental.

I complied thinking that the quick turn around would make the cost minuscule. Man was I wrong.

11 days later, after many phone calls being told work had been started but then the service manager Shane had called the technicians to other jobs I was informed by Mike that nothing had been done to diagnose my car.

I reached out to fords regional customer service manager to explain the situation and I requested rental assistance since the car was so new and still under warranty. I was informed that because I had not bought my car from the ford dealership that nothing would be provided because that was only granted to loyal ford customers. I replied that this was the first vehicle I had ever bought on my own and that I was trying to build loyalty by doing so. No dice.

Following these discussions I returned the rental to asheboro ford on the twelfth day after it had broken down. I did not inform them I was coming and found my car parked on the lot where I had left it, not up on the block as I had been so constantly told.

Two days later (day 14) later my car was diagnosed, what I was told was an 8 hour job. I had an internal transmission error and the parts would have to be queried by Ford to determine the course of action. Great.

Another three days later, day 17 I am told that ford has decided to repair the transmission rather than replace it. I am told the turnaround will be just a few days. On day 20 I get a call from sandy, the regional service manager to tell me that she feels the case has been resolved, but that a part is on back order so it will be a while longer. What part you might ask? A bearing. Yes, a bearing. She claimed that her role was done and asked if there was anything else she could do to which I replied "can you help me a rental now that it's been twenty days?" The response? Where did you buy the car and after I told her it wasn't asheboro ford (for the second time) I had it reiterated to me that ford would not help me. Fantastic.

Day 22 I call Asheboro Ford and am informed the part is still on back order but I will be informed as soon as it will arrive. Day 24 I call the regional service manager again and again until she informs me that the part is on its way to Ford and that the car will most certainly be done by today (day 27).
After countless unreturned phone calls for check ups over the past three days, I was "guaranteed my car will be done tomorrow. I informed Shane I had the worst service experience of my life. He asked where I lived and then curtly responded I could take my car there from now on.

Key takeaways: never bring your car for service to Asheboro ford and in my opinion now, never buy a ford period. They won't stand by their poor craftsmanship and you will be treated to abysmal customer service.

Here's to hoping this review doesn't set me back another three weeks