M

Mary Dixson

3 years ago

Update July 2019: one year later, the staff that t...

Update July 2019: one year later, the staff that the spaces are still beautiful. The hotel needs to start refreshing carpets and design elements that have gotten worn over the past two years. The towels had holes and the armchair in our room was torn. The carpet was stained. Other than that, everything about our previous review stands. The value for your resort fee in terms of getting free beach chairs, great service, and even free kids balloon animals still stands. July 2018: The grounds and room decor were absolutely stunning. Check in and out were both excellently managed with no waits. Juan was very kind. The staff, particularly those working with the kids and on the water slide were fun and made the kids happy. Bianca was a hit. The pool chairs were torn, and need to be replaced before someone falls through, and the fact that the beach was foul made it hard to get a chair at the pool. We appreciated that the chairs and umbrella for the beach, along with the bikes, were included in our resort fee. The staff at the paddleboard/kayak shop are amazing. The restaurant staff are kind. You need a kids menu at breakfast. It's just silly not to have an offering of a small plate or cereal. You lose money because kids end up just eating off adult plates instead of ordering a big plate for themselves. You also need a kids menu at the restaurant near the paddleboard shop for lunch service. The rooms are lovely. The doors to the bathrooms are starting to come off their hinges (room 1252 at least). Overall we loved our stay and will return.

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