Tuesday morning we were to fly out my mom is in a ...

Tuesday morning we were to fly out my mom is in a wheelchair and I sent her with the wheelchair attendants to go through security while I returned the rental car. my mom was in line with all other wheelchair patrons for almost 2 hours; another wheelchair patron had been there a total of three hours, we all missed our flight Due to the fact that there weren t enough people to actually handle the wheelchairs through security. I initially drop my mom off at curbside with an attendant and they were supposed to meet me at our flight gate. However, when I got to the gate she was not there I even checked the plane as other wheelchair patrons had loaded and she was not there as well. I started to panic as she had been dropped off along time ago and it should have been at the gate. She also had not called me so I did not know where she was. It was upsetting to find out when I did call her that she was still sitting at security, waiting to be screened. I saw many Tsi people meandering around talking in groups and not actually working with the patrons who are trying to get through the airport, when I passed thru. Had I known that my mom had been set to the side of the security line, nowhere near where the rest of the the passengers were passing through, I would ve been able to collect her and take her through myself. Due to the lackadaisical nature of the Attendants my mom and I missed our flight and had to be redirected. There were also two other patrons in wheelchairs that missed the flight as well. This is not acceptable you can t just place will chair patrons to the side they have to be attended to it s inappropriate to have due to the lackadaisical nature of the attendance my mom and I missed her flight and had to be redirected. There were also two other patrons in wheelchairs that missed the flight as well. This is not acceptable you can t just place wheelchair patrons to the side they have to be attended to it s inappropriate to have their missed their flights. them miss their flights. i was told that the wheelchair attendants are not concerned with whether the wheelchair patrons make their flight or not. unfortunately the company that provides services to the wheelchair patrons is not maintained by the airlines directly.