Brittany Ricco

Review of VCA Veterinary Specialty Cente...

BEWARE! NO URGENCY! If you're pet is not actively ...

BEWARE! NO URGENCY! If you're pet is not actively bleeding on the ground, they do not seem to care. My pet was waiting in the back room for 8 HOURS before receiving ANY diagnostics. I understand that there are levels of care that are priority but if you take your pet to an emergency room you expect assistance within a reasonable time. When I called to get updates they were not at all reassuring or knowledgeable. They kept referring to my pet by the wrong animal-which was concerning. When I went to pick up my pet I called the number I used all day to check in and the line kept saying "unable to answer at this time." I called 6 times over an hour before trying to knock on the door (this is a 24hr facility). NO ANSWER. Receptionist saw me but ignored me. I rang the doorbell, knocked on a window. FINALLY got her to come out. Told her the phone wasnt working and she didn't seem concerned or surprised. She called me for my payment and then I still waited 45 min for them to being my pet out. I understand they get busy but this was so scary and outrageous. Total in and out for an x-ray: 10 hrs. GO SOMEWHERE ELSE