Shuttle was quick from airport. Barely had to wait...

Shuttle was quick from airport. Barely had to wait a few minutes. Line at check in counter moved fast and the location was staffed well to deal with high volume. My reservation was for a full size vehicle and they gave me a compact. On top of that the car I got was not thoroughly cleaned inside after the last rental.

Had to wait to talk to a manager who was professional and apologized for the oversight. He said he was going to take this instance as a training opportunity for his staff. He also gave me free tank of gas.

Spent 30 minutes more than what I should have.