Walking into offlease only the girls at the gate p...

Walking into offlease only the girls at the gate pointed us in the direction of the Jeep's and told us we could look around first without any help. After walking around and not seeing the jeep I had seen on the website we walked to the building to look for someone to help, which is where we met Manny. He looked up the vehicle only to find it was still in inspection stage, but he would see if he could get it out for us to look at. He got the vehicle out and brought it to us and I was in love. It was still in inspections because it needed 2 new front tires. He left my husband and I to the jeep to look it over and talk amongst ourselves. When we had a question he didn't know, he instantly would run to find anyone that would know the answer to our question. After test driving it I knew I had to have it. I was going to trade in my car, but my mom was the main title signer and she lived in NC. Manny asked the boss and they said no problem they would send the papers to her. Then it became a very long waiting game. 7 hours to be exact. Manny would walk by and let us know what was going on every now and then, but it still took a long time. We did the deal where I could take the jeep home, and they gave me a paper saying I could come back the next morning for 2 new front tires. The next morning I went back for the 2 new tires, and it took almost 3 hours for them to do it. The girl at the customer service desk wasn't any help. She just kept telling me they wouldn't tell her anything. I had seen Manny when I got there first thing and said hello, and then he didn't say anything else to me until the very end of my time there where he went and checked on my vehicle himself. Kevin, the finance guy we dealt with, sent the papers for my mom to sign over the car I traded in, only to find out he spelled her name wrong. I had spelled it for him AND sent him a copy of her drivers license and he still spelled it wrong and had the wrong home address. My mom then went through a game of phone tag with him trying to figure out how to correct it. He fixed the papers and emailed them to her, but she never received them in the mail to sign. When she called him again, he told her to just print the papers out and sign them (Then they would be just regular paper somebody signed) so she scratched through the misspelled name on the documents, corrected it, and sent them back where I then had to play phone tag with Manny and Kevin just to be able to get back to the dealership to sign the power of attorney papers. All in all, it wasn't a bad dealership and I did enjoy my experience of buying the car and it was an amazing price, but the way I was treated after the vehicle was purchased was a little disappointing.