I called to get reimbursement for a night I did no...

I called to get reimbursement for a night I did not stay. I had thought I had canceled but when I saw the charge on my card, I called to see if they could reimburse half, given we didn't stay there. I realized my mistake and checked records to see if I had the cancellation. I had booked at another hotel too and canceled that. They were not full, because I didn't book too far in advance and there were plenty of rooms left. They didn't even reimburse halfway. It just left a bad taste in my mouth. I don't think I will ever stay at another Hyatt. I was honest and I realize I made a mistake, and they have a cancellation policy, but goodwill? Disappointed and I will be sure to avoid this chain. By the way, the Marriott was amazing this past year when we had to cancel within the cancellation time period when we had a death in the family. We had to re-book two times because the services changed. THEY WERE AMAZING. and they didn't charge us a dime. They will continue to get my service.