gwendolyn roe

Review of 24 Hour Fitness, Inc.

I'm a member of the Citrus Heights club and enjoyi...

I'm a member of the Citrus Heights club and enjoying working with the ropes for the last year. The trainers start putting the ropes in a locked room and told me I could not use them. The attendance there would let me obtain the ropes and I continued with my work outs with ropes. Now each attendance is told not to let me in the room to obtain the ropes and I can't use them unless I'm with a trainer. I don't need a trainer and I am not willing to pay $65.00 an hour for one. It's been two weeks and I have not been there to return to my routine. Thanks to the trainer Jackie K. who started this problem.
Now they are telling me that the ropes are for trainers only. Did everyone know that? So... there are equipment that my membership does not cover. Hummmm... I can't stress enough how rude and unprofessional Jackie K. is as a human being. I've been a member for over 20 years and
there was a time you could ask anyone is a red shirt for help. That is no longer their policy.