Nicholas Drane

Review of Boulder Running Company

I'm pretty frustrated with my experience here.

I'm pretty frustrated with my experience here.

I was recently diagnosed with a foot issue and came looking a supportive pair of shoes. I would later learn from my podiatrist that the zero-drop, wide toe box shoe I was sold was a poor choice. No worries, I thought, the salesman told me the return policy was that as long as I came back within 30 days, I could exchange my shoes for store credit, and if they were still sellable, I could even get my money back. Cool!

I went in tonight and had a great experience with a knowledgeable salesmen, but when I went pay, I was informed that I had been communicated the return policy incorrectly. They simply cited company policy.

Turns out they will only take shoes in sellable condition. Mine, unfortunately, had a visible scuff on the bottom from 2 weeks of ware and were not returnable. They gave me a 20% discount on my new shoes as a consolation, but I'm overall pretty perturbed that I'm stuck with a $150 pair of shoes that aren't right for my foot

Next time I'll just buy my shoes on Sierra for half the price.