Really wanted to give 0 stars but it wouldn t let ...

Really wanted to give 0 stars but it wouldn t let me post. Our experience for New Year s Eve was by far the worst experience I ve ever had in my life. I am no longer surprised that it was pretty much a ghost town on a Saturday.

Let me start with night one when we got to the room and the bathtub was absolutely repulsive with a black mold ring and we had to leave our room at midnight because the heat did not work, at that point were given vouchers for breakfast. The following morning we went to get our breakfast and were turned away by a rude employee at 11:01 because they had just shut down breakfast and would not honor the vouchers for even a sandwich. We drove to IHOP to get breakfast and pheasant run can learn customer service from them.

Room 2 had an even more disgusting bathtub that backed up during my wife s shower with yellow/ brown smelling water. Our bedroom linen had dirt on it and our room was never Cleaned at all during our stay even though we saw the cleaning staff on our floor in other rooms. We were told that they were focusing on the incoming guests. I guess that means once they have your money they could truly care less if you have a good clean experience.

In November when I called about the highest end package deal I was told it would give us access to every party room the had for New Year s Eve. That was not the case at all. We were forced to stay in the band room we had no interest in, we only purchased this package so we could get the dinner included. Not to mention how cold the food was at the breakfast buffet the following morning.

Last of all would be at check out when Jessie the manager on duty was giggling at every comment or concern that everyone, including me, informed him of. He was 0 help and should not be working as your manager. It was all a joke to him and he didn t care that you had everyone up front saying they will never come back. I guess he is good with relying on new business coming in only to find out they will never return either. It was a joke, he was insulting claiming that the person I said I was speaking with the first night wasn t even an employee there.

I promise I will do everything I can to make sure everyone knows how horrible this place treats their clients and the lack of care and cleanliness.

Will never come back and I suggest if you re reading this and were considering this dirty resort, go to the Hilton Garden Inn across the street.