When we collected our dog, she was returned to us ...

When we collected our dog, she was returned to us covered in mud and smelling of urine. We were told she had received a complimentary bath the day before, however this did not appear to be the case.
Her toy and blanket were lost and not returned upon collection.
When we returned home, we washed our dog and found a few scabs on her.
We phoned the business to kindly tell them we were not happy with the service provided. The manager returned our call - yelled at us and accused us of being rude to staff, and our dog smelling of urine was not his problem. Our items were found, however we were threatened and told not to set foot on the property to collect our belongings.
He proceeded to hang up without allowing us to say another word.
Would not recommend this business!!!