We had a King Deluxe Premium room (or some jibber ...

We had a King Deluxe Premium room (or some jibber jabber like that). The room was a good size, but we had a view of a wall. The bathroom didn't have a plug for the hair dryer so had to dry my hair over the desk. The bed was made very sloppy. Concierge & bellmen were all very nice. Access to the gym downstairs was really cool, though we didn't get to take advantage of it during our visit. Towels were wrinkled & hung lazily. Just didn't seem up to par.

Given the Waldorf name & the upgrade package we purchased I expected a bit of a nicer experience.