On 01/21/2019 we purchase a supply online for our ...

On 01/21/2019 we purchase a supply online for our office. We have not received an invoice yet!
It is unthinkable that a multinational like IKEA is not able to provide (after more than a month!) At least an answer about the open practice and not even a timing!
Bad experience, a star just because it is mandatory to publish the review.