Completely disappointed in First Communities and t...

Completely disappointed in First Communities and the way they ve tried to handle my sister and I.We are residence at the Preserve at Mill Creek in Buford. For two weeks we ve been trying to get help regarding a reoccurring flooding issue that happened on the back end of the apartment every time it s rained recently in The area. Water extraction companies have come by twice and left giant blowers in my master bedroom, bathroom, washroom hallway, and master closet ensuring an inflated electric bill in which the property has yet to offer to compensate for. Instead we were made to feel as if the issue was our fault, even though it was determined by maintenance and the contractor to be an error made by whoever laid the foundation of our place. The muddy rain water came in from the bottom wall causing the house to smell of mildew and making it impossible to sleep in the master bedroom. I was finally after two weeks and a pop up to the front office one morning, given the option to transfer to two available units. One downgraded one and one renovated like the one I have. This was great except for the stipulation that I would have to sign and entirely new 12 month lease. My original terms were 11 months and I m already 5+ months into that lease. I don t think it s fair that not only am I made responsible for replacing the third of the clothes that got ruined, hiring movers and renting a moving truck to take my things out of this unit, and signing for an additional year when this is clearly the fault of the builders of this community. Being made to feel as if it is your fault, accused of turning off the fans in my apartment, dealing with incompetent staff that have no sense of urgency or communication as it pertains to our safety or convenience, and speaking with corporate managers who obviously only care about money and not the residents here in this community, are all reasons why I would never recommend any apartments managed by this company.