I live at The Point in Elkridge and for the past 3...

I live at The Point in Elkridge and for the past 3 months the people above us have allowed their children to have daily wrestling matches, jump off furniture, bang and stomp around. The people from the office came to listen the 2nd week in December and even called the noise excessive. This is not just noise, whatever the upstairs tenants are doing makes our entire apartment shake. Our dishes rattle, pictures have been knocked off the walls, and ornaments have fallen off shelves. This happens day and night - and after Panco's quiet hours. The only action the office has taken is to send them letters and request that they quiet down. We make daily complaints and daily the tenants upstairs have ignored them. In their lease Panco states that any tenant that causes disruption and distress to another tenant will be given a 30 day eviction notice. The management at The Point in Elkridge instead decided to rehouse their problem tenants on a ground floor unit. We have been waiting since December for that to happen and a ground floor unit is only coming up next month. Basically, Panco refuses to enforce their own lease and will let tenants live under people who make their lives hell. We have probably made over 100 noise complaints at this point and the upstairs neighbors are being rewarded with a new apartment. We have even spoken to the regional manager and nothing continues to be done. The people upstairs are still making the same levels of noise all day long including after quiet hours. I have requested a print out of all of our news complaints three times and have not received a response about getting them. I also tried to call the regional manager again yesterday to address the ineffective tactics the office has used and have not received a call back at this point. Do not rent from this place. They are useless when it comes to dealing with issues. It sucks that I have to give this place any stars.