I felt the need to post about Pugi Volkswagen afte...

I felt the need to post about Pugi Volkswagen after the extremely poor experience I had with their service department on 6/21. The whole experience started off badly with the online appointment booking, however that is hardly worth mentioning. I met with a service advisor Tom M. (who was fairly abrasive from the start) and he said they can take a look at my car at some point. I received a call a few hours later explaining I needed to have the radiator replaced and that it would be over $800. I inquired if this was covered under the extended warranty that I had purchased when I bought the car (mind you I bought the car at this same dealership Pugi VW) and he said that he didn't see anything regarding an extended warranty. I couldn't help but think what the point of the extended warranty was if the same dealership I bought it from couldn't look it up when I actually needed service done? Since I was already getting a bad feeling from the whole thing I told them not to do the work and that I would pick the car up and planned to take it to Autobarn City VW. My last request was that they top the coolant off so that I could make it the day and a half until Monday when I'd be able to take it to the other dealership. I popped the hood to double check that this was done and noticed it hadn't. Needless to say I felt my business was not wanted as there was no effort at providing customer service in a courteous manner. I absolutely will never take my car to Pugi VW for any service and I thoroughly regret purchasing my car from them.

That brings me to today where I received the complete opposite service at Autobarn City VW. Their service advisor Conrad looked up my extended warrantly in about 20 seconds and told me that the radiator was covered and would only cost me $100 out of pocket. I received a call 4 hours later stating that my car was good to go. From beginning to end I received nothing but courteous service, not to mention they saved me $700!!! Autobarn City VW will continue to get my business for all of my car's service and maintenance needs. Pugi can benefit from treating their customers like City VW does. The 2.8 stars that Pugi currently has on google speaks volumes and definitely makes me think that my experience was not out of the norm.