My daughter had to have surgery because dislocated...

My daughter had to have surgery because dislocated her clavicle and it was pushed against a vessel after 4 wheeler wreck. For the most part everything was great. Except a couple of things one being they did not making sure her ice bags were staying filled and ready for her since she had several injuries that required ice. Also one of the nurses when my daughter received an antibiotic made it seem like she was over reacting cause she said it was burning her hand going in and instead of trying to listen to her she told her everything was fine but everything was not fine. She hardly cried and but this burning pain was hurting her. Also we don t know what therapist or doctor does things we have questions like lots I mean our daughter had surgery and we needed to know everything we can getting responses like well that s not my department so I can t help you was crappy. I get it s not your area but maybe a better response would be I am not to sure about those things but let me direct you to the right person. She is our Kid so of course we want to make sure she has everything she needs to make the best recovery possible. Sometimes it just felt like we were the problem. I will give a shout to an RN names Christie she made my daughter feel more comfortable and like she was cared for. She even assisted me with getting her gown so she could have a sponge bath. Even encouraged it. While others told us it isn t a worry... she crashed lake water she was itchy and uncomfortable especially after 3 days of not bathing her hair was matted. I appreciate Christie not discouraging us on the sponge bath. She even helped to make sure my daughter had what she need med wise for our drive home. That made us feel like someone. Genuinely cared for. We do appreciate the doctors who completed her surgery. This was a very scary things for us cause she is visiting her grandparents while we live in Arizona and wrecking in a different state was hard for us. We are happy that everyone was on top of it and got her the best treatment she could get. The food though they hardly got the order correct and instead of asking us if we were going to pay for the extra meals because we had our other kids with us they decided just to not bring it. We were willing to pay extra but they just didn t even bother to ask they made the decision for us and getting several of our orders incorrect sucked. Hopefully they find a better system. And learn to verify everything with the families.