Tatiana Djabulu

Review of Shangri-La Hotels and Resorts ...

Honestly, not a single fault with this hotel durin...

Honestly, not a single fault with this hotel during my stay. Felt very welcome. All staff greet guests no matter where in the hotel and are always friendly and give you the warmest smiles.

I want to specially point out a small yet exceptional customer experience i had thanks to Miss Azraa, the lady who helped me check in. She was really lovely, made sure to escort me to my room when i went back to her (i think there was a glitch with the card she had given me); and even though It wasn't a bother to walk the few steps back to the front desk from the lifts, she felt the need to walk me all the way to my room which just showed the level of commitment your hotel has to providing customers the best experience - bravo to her for that! To me that set the tone for my stay there which was impeccable!

Very happy, your hotel is indeed nothing short of a 5 star! I look forward to returning - this time with my family :)

Merci Shangri-La Abu Dhabi!

Sincerely,
T D