Jason Bye

Review of Cueter Chrysler Jeep Dodge

My 2013 Dart has a bad turbo, brought it to Cueter...

My 2013 Dart has a bad turbo, brought it to Cueter Monday morning, it was diagnosed and the new turbo was ordered. I was told when the turbo comes in they will get it in and get the car back to me, part came in Tursday morning, called Tuesday to be told they won't be able to get to it til Thursday call Thursday they still had not started it, I asked for the district managers number and was not given that instead I get the service manager calling me getting smart with me about the shortage of technicians, the service manager said he would call me Friday to give me an update on my car, it's now Saturday and I still have no clue when my car will be done! this service department has absolutely no communication skills with their customers at all! And the last time I had it in service made an appointment to get the moonroof recalibrated, 5 minute job and they said it would be 4 hours, luckily the tech Jamie took the time out to do it right then! So it seems each time I go to the service department it's a fiasco!