They make it needlessly difficult to deal with ite...

They make it needlessly difficult to deal with items that are gifts, because they won't tell you anything unless you are the account holder.

We were given a watch as a gift, and it was defective. Getting status updates on our exchange was a nightmare because they refused to speak to anyone who wasn't the account holder. They kept saying they need to speak to the person who paid for the item.

Apparently Stauer does not understand the concept of a gift. I should not have to tell the person who gave it to me that it was defective and I had to exchange it for another one just to get a status update on the RMA, and God forbid maybe a tracking number.