Bus took about 15 minutes to arrive at terminal. ...

Bus took about 15 minutes to arrive at terminal. Arrived mid afternoon with 4-6 people on bus. Staff was not ready for 10 mins. Kiosk was not operating. Once we walked out to cars, many were "allocated" or being repositioned to sell so cars had to be found by associate which took another 5-10 mins. All in all very frustrating.