I hate that they have even receive one star. Going...

I hate that they have even receive one star. Going on a family vacation, made reservations months in advance for a 15 passenger van. Leving tomorrow, and NO VAN! Awful company, experience, and NOTHING they can do. Just got a, well sorry our system went down and we can't do anything. I am at a loss, so disappointing for my family. This HUGE company can only say sorry.