Update, 2 years later: The customer service is fan...

Update, 2 years later: The customer service is fantastic. Not service related, but I've been thinking about possibly trading in my vehicle for something different and called and spoke to Sarah Turner. She was full of information on steps I need to take for trade ins and more. I'll definitely be getting my next vehicle for W.A Ford!

Took my car to the shop there to have recalls fixed. My car was in great condition. Got fantastic gas mileage... well one of the recalls was with something in the fuel system. I got the car back and it went from getting 32/mpg to 22-23/mpg. I called to ask them to check it out because it was just fine before I took it there and the guy said it would cost me nearly $100 just to look at it. EVEN THOUGH THEY CAUSED THE ISSUE....... I ended up having a friend check it out and fix it for free and it works fine again.
Everything else they did was great! But I think it's wrong to charge for a mistake that they made...