Kayla Adams

Review of Hampton Inn & Suites Phoenix-A...

Some areas of my room had small signs of wear, ver...

Some areas of my room had small signs of wear, very minor.. I looked really hard to find dust in corners and other indicators of slack in housekeeping, they are doing a stellar job cleaning rooms here. Front desk staff was friendly and helpful. Gym was decent.

I have pretty high standards, this a solid 4 star hotel w/o restaurant or bar, there is a bar and restaurant 2 minutes walking time...

The above was early 2018 @ 5 stars, now Dec 2018, fully renovated, nice but weak update and sloppy, it's like putting new paint on old junker car. Room dirty, fecal matter on toilet seat, wall behind toilet, carpets not vacuumed. pillows and towels were huge let down, regret not bringing my own. no firmness in mattress, none. Dropped to one star b/c dirty room.