Ryan Neighbors

Review of Toyota of victoria

My goal when I went in to the dealership was to se...

My goal when I went in to the dealership was to sell my truck, and fully purchase a cheap USED van with the equity. I was very straight forward upfront in telling the salesman that I was NOT going to leave there with a new car payment. I told him that I would rather keep my truck and my current payment, than sell it and get a new one.

He proceeded to try to sell me a van and get me in it with a "small" monthly payment. I told him no and he gave me an estimate on how much they would give me for my truck WITHOUT TRADE-IN ($17,500) and said he would honor that if I came back in not having found any better offers. He told me he REALLY wanted that truck and I thought the $17,500 was a good deal.

Well, I came back in about 3 weeks later and my first clue to being swindled was that he first approached me in the waiting area and told me that he thought he kept the paperwork from last time, which outlined all the details about my truck and the amount they said they would pay, but that he apparently didn't keep it. So, he went out to look at the truck again and take his notes. He came back and looked at me with a serious look on his face and asked me, "What happened to it?" I said, "What do you mean?" He said, "The damage. Was that there last time?" I told him, "Yes, it was. And you noted it on your sheet last time. It happened back in June, 11 months ago."

He went and had his manager look at it and finally came back to me with an amount. Before he told me the amount, he started his "mind games". He said, "I don't even want to tell you." I said, "Is it bad?" and he said, "It's not $16,000. It's not $15,000." I'm thinking, "OK, are we playing a kindergarten game here???" Sarcastically, I said, "Is it higher?" He told me the offer was $14,000. My jaw hit the floor. The Kelly Blue Book value, with the damage, is $21,000. They have lost their minds.

Anyway, after talking to the manager one more time, and trying to convince me that the new number was due to a change in management on Monday (go figure), he told me they couldn't go any higher. I will definitely NOT be going back there... Ever.

Also of note, at least one of the 5-star reviews they have received is from one of their customer service employees. Ludicrous! EDIT: See review by "Carrie Palacios", their Client Relations Manager.