When I got there about 6:45, the service line was ...

When I got there about 6:45, the service line was so long I had to park over to the side. When I walked in to the service department one of the reps told me they weren't open yet and to go get in line. By the time I could get in line there were many more cars already in line ahead of me. Trying to be prompt clearly cost me more time waiting. Otherwise, it would have been 5 Stars.