Sophie Robinson

Review of De Vere Hotels - Mottram Hall

Unfriendly, miserable and extremely unhelpful staf...

Unfriendly, miserable and extremely unhelpful staff- especially in the champagne bar- the customer service was terrible - the waiter didn t even speak to me. I paid a lot for a Spa day and we were not made to feel welcome at all- i had to go to the other end of the hotel just to get a coffee and told I could walk back through the whole hotel to the Spa with my coffee!!!!
In addition our treatments were too far apart of which I mentioned to the Spa manager and told there was nothing they could do!!
This Spa and hotel are really not worth visiting- don t book a spa day unless you are happy to waste your money.