Elise D

Review of Four Points by Sheraton Norwoo...

I stayed here for a work trip this past Friday nig...

I stayed here for a work trip this past Friday night. Upon entering the building, it is nicely appointed and appeared clean. When I approached the front desk, the three people up there did their best to continue their conversation for a good two minutes before acknowledging me. Usually at checkin they give you the wifi information, explain the amenities, etc but they did not of that. It was "here is your room #," and buh-bye. Not very pleasant. There was a nice gentleman who came out about half way through my check in who at least tried to be engaging but overall I did not walk away feeling "welcomed."

I was in room 217 which had a lovely view of the HVAC unit and was on the small side. Granted, I was there for work so I did not really care. The room was clean however and I asked that blankets be brought up and they were. I started to run a bath and turned on the TV only to find it not working. I called the front desk and they had someone come up to fix it but that was frustrating.

The man who came up to fix the remote was super nice - the staff really seemed to swing from one end of the spectrum to the other. Either they are super helpful or super uncaring. Didnt find much middle ground.

I went down in the morning to use the Fitness center. It always amazes me how many properties I stay at that keep their pool and fitness center at the same temperature. Just because the rooms are usually next to each other does NOT mean they should be on the same thermostat!

It was a tropical 80 degrees and humid in there, so I called the front desk and asked if someone could come look at it. 45 minutes goes by and no one comes over and it did not get any cooler. I am not sure what happened here but unfortunately this was a disappointing start to my day. on the way out I did see what looked like running trails, however no one had let me know about this at check in so I would not have been aware. Also it was not very clean. All the treadmills had dried sweat on the belts and looked like they could use some TLC cleaning wise.

Overall, for the price it fit the bill but for a 3 1/2 star hotel they could have been a lot better.