Terrible hotel. A great hotel experience is all ab...

Terrible hotel. A great hotel experience is all about details. We came to Sedona on our way to the Grand Canyon. The city is gorgeous and the dining is excellent, also the hikes are hard to beat. Can t recommend this place enough. However, try to stay anywhere else other than the Hilton at Bell Rock ($400/night), it was disappointing in every respect. Booked a month in advance, and still managed to get a room with two(small) beds instead of the king we wanted. The manager Alex from Washington (because that s all the info they give you so nobody is accountable) managed to let us know he didn t care that the massage service I received was among the worst in my life. Plus, it was 30 mins shorter that we had booked. We complained about it and got a bottle of wine from room service to make it up(I don t even drink). Wife wanted to, but the cork opener they were supposed to bring shortly after never arrived.
Early in the morning when asking where to refill a water bottle instead of being told where one of the many filling stations were, the manger intimated that only bottled water was available... I could go on, but we left and we are fortunate enough to drop it once others have been informed;)