Daniel Denver

Review of West Hills Jeep Chrysler Dodge

If I could give them a 1/2 star or even ZERO Stars...

If I could give them a 1/2 star or even ZERO Stars review I would have done so but since I cannot they get a lousy ONE star.

I spent ~ $50K on a brand new vehicle in 2015 - a RAM 2500 Diesel truck - and have been calling them since April of this year due to them sending me a "Selective Catalytic Reduction Catalyst" S87 Recall notice trying to get my truck in to get this fixed. But I am being told they will likey NOT get the part until perhaps September at the earliest due to problems getting the part in from Chrysler.

It seems to me that for the ~ $50K I spent as an existing customer I should get precedent over Chrysler making new parts and their reason of not being able to get enough parts in is BS and terrible treatment of existing customers.

Therefore, you might consider buying from a manufacturer other than Chrysler who actually might value existing customers enough to prioritize them over chasing new ones.