I received my Samsung phone today after it was rep...

I received my Samsung phone today after it was repaired under warranty by Futuretel. The first thing I noticed is the original receipt I enclosed with the phone was missing. Secondly, my screen protector was missing. Thirdly, There is visible damage on the casing of the phone where I thought they pried it open (I have always had my phone in a protective case, it had no marks on it). I removed the back cover and battery and there is no MEID number or any information and the phone reeks of someones bad cologne...its not the phone I sent to them, but the report they sent to me says they repaired and returned it. I want a refund on what I paid for the phone I sent them plus the unlock fee and screen protector. If the company refuses I will be filling a complaint with the Better Business Bureau and Samsung.